How MediDeliver Uganda collects, uses, and protects your personal information.
📅 Last updated: January 2025MediDeliver Uganda is a medication delivery service operating in Uganda. We connect customers with local pharmacies and deliver medications to homes and businesses in Kampala, Entebbe, Jinja, and beyond.
We take your privacy seriously. This policy explains what personal information we collect when you use our service, how we use it, who we may share it with, and how we keep it safe. By using MediDeliver Uganda — whether by WhatsApp, phone call, email, or our website — you agree to this policy.
In plain terms: We only collect the information we genuinely need to deliver your medications safely and efficiently. We do not sell your data, and we do not share it with advertisers or unrelated third parties.
We collect personal information when you place an order or contact us. This information is provided directly by you through WhatsApp, phone, email, or our contact form. We do not use tracking cookies or data brokers.
| Type of Data | Examples | Why Collected |
|---|---|---|
| Contact information | Name, phone number, WhatsApp number | To confirm and communicate about your order |
| Delivery address | Street, estate, district, landmark | To deliver your medications to the right location |
| Order details | Medication names, quantities, prescription info | To fulfil your order accurately |
| Payment information | Mobile money number, payment method | To process and confirm payment |
| Communication records | WhatsApp messages, call logs, emails | To track order history and resolve disputes |
We use the information we collect only for purposes directly related to providing and improving our medication delivery service. Specifically, we use your data to:
We do not use your personal data for marketing purposes unless you have explicitly asked to receive updates or promotions from us. You can opt out at any time by messaging us on WhatsApp or sending an email.
We do not sell, rent, or trade your personal information to any third party. Your data is not shared with advertisers, data brokers, or unrelated businesses.
We may share limited information with the following parties, but only to the extent necessary to complete your order:
When you order medications, we share your medication list and sometimes your name with the supplying pharmacy. This is necessary for them to prepare your order. We do not share your full delivery address or payment details with pharmacies.
Our delivery riders are given your delivery address, your name, and sometimes your phone number so they can contact you upon arrival. Riders are not given your medical information or payment details.
We may disclose personal information if required to do so by Ugandan law, court order, or regulatory authority. We would only do this when legally obligated and would inform you if possible.
⚠️ We will never share your medication or health information with your employer, family members, or any third party without your explicit consent.
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our security practices include:
While we take reasonable care to protect your data, no digital system is completely secure. If you believe your personal information has been compromised, please contact us immediately at medideliveruganda@gmail.com.
We retain your personal information for as long as is necessary to provide our service and meet our legal obligations. In practice:
You have rights over the personal information we hold about you. You have the right to:
To exercise any of these rights, contact us via WhatsApp at 0741 708 755 or email us at medideliveruganda@gmail.com. We will respond within 7 business days.
Our service is intended for adults and parents or guardians ordering on behalf of their families. We do not knowingly collect personal information from children under the age of 18 without the involvement of a parent or guardian.
If you are a parent or guardian and believe a child has provided us with personal information without your consent, please contact us and we will take steps to remove that information.
We use WhatsApp Business as our primary communication channel. Please be aware that WhatsApp is a separate service operated by Meta Platforms, Inc. When you communicate with us via WhatsApp, their privacy policy also applies to that communication.
We recommend reviewing WhatsApp's privacy policy at whatsapp.com/legal/privacy-policy.
Our website does not use third-party tracking scripts, advertising networks, or social media pixels. We use Google Fonts for typography — this means your browser may make a request to Google's servers to load fonts. We do not control what Google collects through this process.
We may update this Privacy Policy from time to time as our service grows or as legal requirements change. When we make significant changes, we will update the "Last updated" date at the top of this page.
We recommend checking this page periodically. Continued use of our service after changes are published means you accept the updated policy. If you have concerns about any changes, please contact us.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us. We are committed to responding promptly and resolving any issues.
MediDeliver Uganda — medideliveruganda@gmail.com — 0741 708 755